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Free Shipping for Orders over $50 within Australia

Frequently Asked Questions

On this page you can find answers to the most frequently asked questions. If you have any questions please do contact us.

We will answer your questions and post the answers to the most popular questions here.

What foot sizes do your socks fit?

Our standard socks are Unisex.

The socks size approximately

< messy premium socks >

M: AU/UK 7 – 11 US 8-12 EU 40 – 46
F: AU/UK 8 – 10.5 US 9 – 12 EU 40 – 44

 

< messy grip socks >

M: AU/UK 7 – 11 US 8-12 EU 40 – 46
F: AU/UK 8 – 10.5 US 9 – 12 EU 40 – 44

our special fabric blend allows for additional stretch in our socks,  so we can cater to most sizes.

What is the material composition of your socks?

Messy Creative Socks are made from premium combed cotton and bamboo cotton.

Socks
80% Combed Cotton 15% Spandex 5% Elastic

Grip Socks
85% Bamboo 13% Spandex 2% Elastic

How do you manufacture your products?

Messy Creative ensure that our suppliers have the highest quality standards by keeping close contact with all of them and performing regular inspections at their factories.

Our Suppliers adhere to the very highest standards and are the best and most honest manufacturers, we keep in touch all the time and inspect the product individually. We really care about our environment,  so we stick with eco-friendly suppliers who are Oeko-Tex certified.

Oeko-Tex is a certification system for materials used in a specific product. The certification confirms that the material and/or final product is correctly produced without hazardous and toxic waste substances.

Where can I find information about your products?

We try to give you as much useful information as we can about all our products on the product page. This includes a description of the product and pictures, as well as information about sizing, care, and composition.

Any other information, you can easy to find on this page.

Of course you can also contact us using the contact us form

How should I wash and care for my socks?

We work hard to ensure that our socks are of the highest quality possible. However, the life span can vary depending on the care and handling of your Messy Creative Socks.

we recommend washing in warm water, washing with similar colours. dry by laying flat or peg to the clothes line via the cuff, while correcting its shape to help keep its form.

All socks should be turned inside out, bleaching and ironing should be avoided. Even though our socks are durable, they will last longer if they are kept out of the tumble dryer.

How much do you charge for shipping?

Shipping is free on all orders (within Australia) above $50.00. If your order is less than $50.00, a shipping charge will be added at the checkout.

How can I track my parcel?

tracking is available free of charge on orders of 3 pairs of socks or more, and all international orders.

However, when ordering 1 or 2 pairs within Australia, tracking can be purchased for an additional charge at the checkout.

to track your order a tracking link is included in the email your will receive when your order is dispatched.

How long does the delivery take?

We will do our best to ship all orders the next day. All products are shipped from our warehouse in Melbourne, Australia and are shipped through Australia Post. Generally, delivery is within 2 – 6 business days of shipping.
We have additional shipping methods available at checkout for an extra charge.

Please note that this time is an estimate and depends on the local postal service in your country.

Shipping times may vary for international orders.

Please keep in mind that during holiday seasons (November/December) delivery times may be longer.

Do you ship internationally?

WE ARE HAPPY TO SEND OUR MESSY PRODUCTS INTERNATIONALLY. SIPPING FOR INTERNATIONAL ORDERS HAS BEEN TAILORED TO EACH INDIVIDUAL COUNTRY. just enter your shipping address and the charge will be added at the checkout.

What Payment options are available?

we accept visa, mastercard and paypal. the amount, including shipping, will be withdrawn from your account when the order is completed and approved.

Can I return or exchange the products I have ordered?

You have the right to return all products you have bought from messycreative.co for a full refund or exchange within 15 days of receiving them.
All items must be unused with the label and packaging intact. When returning items, ensure you include a note stating your name, order number and reason for return.

When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.

unfortunately We can not take responsibility for any items lost during the return shipping, so its always best to use registered post.

What can I do if I receive a damaged or faulty product?

We perform a manual check on every shipment, preventing the delivery of most faulty items.

In the unlikely event that your item(s) arrive faulty or damaged, please email us at returns@messycreative.co or alternatively our contact form. We will get back to you as soon as possible and do everything we can do correct the issue. You will either be provided with a new product or refund, depending on your preference. Please be sure to include a note with your name, order number and reason for return.

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